I cannot remember my username or password, how do I retrieve this?

If you have forgotten your username and/or password, you can retrieve it by following the prompts on the members log in page. You can reach this page by clicking on this link, here.

Unfortunately for security reasons, our Guest Experience Team are unable to confirm or reset your password for your HOYTS Rewards membership, however if you believe that the email address linked to your membership may not be updated, in that case we encourage for you to reach out to us on our support line on 1300 656 893 (Monday – Sunday, 11:00am – 9:00pm AEST). A member of our team will be able to assist with updating your email address.


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