Declined Payment


All online bookings are subject to instant review and verification and there are many reasons why a transaction may be declined.

Declined transactions are most commonly related to incorrect payment details, insufficient funds or behaviour that triggers anti-fraud protections.


For urgent resolution, please contact our guest experience team on 1300 146 987 (AU) or 0508 446 987 (NZ).

Opening hours for Guest Experience Centre can be found here.

Alternately, you can send us a message via our Help page (click here) or purchase your tickets in-person at your local cinema.


To assist with a prompt resolution of your query please have the following information ready for our Customer Experience team:

  • Date you attempted to book
  • Email address you were using
  • First 6 and last 4 digits of the card





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