All online bookings are subject to instant review and verification and there are many reasons why a transaction may be declined.
Declined transactions are most commonly related to incorrect payment details, insufficient funds or behaviour that triggers anti-fraud protections.
Please check you have entered all details correctly, that you are using a local credit card and that your network is not attempting to obscure the transaction (i.e. use of a VPN etc). Alternative options might be purchasing via another credit card or PayPal.
Additionally, you can also purchase tickets in-person at your local cinema.
If you would like the Guest Experience team to review your purchase details for a future transaction, please send us a message via our Help Page (click here)
To assist with a prompt resolution of your query please have the following information ready for our Guest Experience team:
- Date you attempted to book
- Email address you were using
- First 6 and last 4 digits of the credit card