Cinema
Need to swap a booking or learn more about our cinemas?
Session Types and Information
- ★ What is HOYTS LUX?
- Are Prams at the Pix sessions held during school holidays?
- Do you have 3D glasses for children?
- Do you have special programs for different cultural groups?
- Do you have special sessions for parents, carers and their babies?
- Do you have suitable films for toddlers and young children?
Tickets
- ★ When and where can I collect my tickets?
- ★ What identification is required to access discounted, concession or student tickets?
- ★ When does my child qualify for an adult ticket?
- ★ What age restrictions are placed on Child tickets?
- ★ Can I purchase tickets online to my local HOYTS cinema?
- Declined Payment
HSBC WEDNESDAYS AT HOYTS
- How do I redeem my HSBC Wednesdays '2 for 1' tickets?
- What cinemas/sessions do the HSBC Wednesdays at HOYTS '2 for 1' offer apply to?
- What sessions are excluded from the HSBC Wednesdays at HOYTS '2 for 1' offer?
- Are there any age restrictions on the offer?
- Can I pre-purchase ‘HSBC Wednesdays at HOYTS’ tickets, on any day, other than a Wednesday?
- Are there any surcharges or additional fees that apply?
BUPA Member Discounted HOYTS E-CineVouchers
- How do I know if my BUPA transaction has been successful?
- How will the payment appear on my credit card statement?
- What do I do if I have not received my Bupa Hoyts CineVouchers or receipt via email(s)?
- How many Bupa Hoyts CineVouchers(s) can I purchase at a time?
- What does my Adult or Child Hoyts CineVoucher entitle me to?
- What does my Hoyts CineVoucher Family Pass entitle me to?
Ratings and Classifications
- Can a person below 18 years see an MA15+ movie without parental guidance?
- New Zealand- Where can I find more information on New Zealand film classifications?
- What do the different ratings mean?
- What is considered valid proof of age at the cinema?
- What is the difference between M and MA 15+?
- When can a cinema refuse entry to an MA 15+ or R 18+ film?
League of Legends
- I am having issues redeeming my code(s)
- I bought my HOYTS League of Legends viewing party ticket in-cinema, can I still receive a free 3 DAY IP BOOST?
- Purchased your ticket online to a HOYTS Viewing Party but did not receive an email with your IP Boost redemption code?
- How long does it take for me to receive my redemption code after I have booked my ticket online?